Shipping Policy
At SP VINTAGE WHOLESALE, we prepare all orders by hand from our warehouse, inspecting and organizing each batch to ensure the inventory is suitable for resale.
We handle wholesale orders, so processing and shipping times may vary depending on the order volume, the type of product selected, stock availability, and the warehouse's workload.
Order Fulfillment
Orders are typically processed within 2 to 10 business days after payment is confirmed.
However, under normal circumstances, our team typically processes most orders within approximately 48 business hours.
During periods of high demand, promotions, sales, special campaigns, Black Friday, Christmas, August, or high-volume product launches, order fulfillment may take close to the maximum processing time indicated. In these cases, orders will always be processed in the order in which they are received.
If a product is listed as a pre-order or is not available for immediate shipment, the estimated delivery and processing time may range from 2 to 12 weeks, depending on the type of inventory and the supplier's availability.
Delivery Times
Once the order has been prepared and handed over to the shipping company, the estimated delivery times are:
- Mainland Spain: 2 to 4 business days.
- All other destinations: approximately 4 to 10 business days.
These delivery times are approximate and may vary due to factors beyond SP VINTAGE WHOLESALE’s control, such as logistical issues, holidays, delays by the shipping carrier, customs inspections, high-volume campaigns, or any other circumstances beyond our direct control.
Shipping Costs
Shipping costs are calculated during the checkout process, before the order is finalized. The cost may vary depending on the destination, the weight, the package size, and the type of product purchased.
For wholesale orders, some shipments may be split into multiple packages if the volume or weight of the order requires it.
Order Tracking
Once the order has been prepared and shipped, the customer will receive the available tracking information so they can check the status of the shipment.
It is the customer's responsibility to verify that the shipping information entered in the order is correct and complete. SP VINTAGE WHOLESALE is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or modified addresses after the order has been placed.
Delivery Attempts and Unclaimed Packages
If the shipping company is unable to deliver the package due to the recipient's absence, an incorrect address, missing information, or any other reason attributable to the customer, it will be the buyer's responsibility to arrange for pickup or a redelivery directly with the shipping company.
If an order is returned to our warehouse because it was not picked up, because the package was refused, or because the shipping information was incorrect, the buyer will be responsible for any costs associated with transportation, return, or reshipment.
International Shipping
We ship to various destinations outside of Spain. Delivery times and costs may vary depending on the country, the weight of the order, and the logistics of the shipment.
For international shipments outside the European Union, any taxes, tariffs, customs duties, or additional costs imposed by the authorities of the destination country are the responsibility of the buyer. SP VINTAGE WHOLESALE is not responsible for these charges or for any delays resulting from customs procedures.
Shipping Delays
Although we work to prepare and ship orders as quickly as possible, delays may occur during periods of high demand or due to factors beyond our control.
SP VINTAGE WHOLESALE will not be liable for delays caused by shipping companies, holidays, strikes, logistical issues, customs, weather conditions, or other circumstances beyond our control.
We are committed to preparing each order with the utmost care, maintaining the quality of our inventory, and processing orders in the order in which they are received.
Order Receipt
The customer should inspect the package upon delivery or as soon as possible after receiving it. If the package arrives visibly damaged, opened, or tampered with, we recommend filing a report with the shipping company and taking photographs before opening it.
Any issues related to the order must be reported within a maximum of 48 hours of receiptby writing to:
You will need to provide the order number and attach clear photos or evidence of the issue so that our team can review it properly.